|
|
| Problems Sending Mail |
 |
In most circumstances problems with mail timeouts can be associated with one of two things.
- Blocking by a firewall - Read below.
- Anti virus software - Read below.
Firewall's
Some common firewall's are BitDefender, BlackICE, McAfee Firewall, Norton Firewall, Windows XP Firewall and ZoneAlarm.
If you have any of the above or any other firewall installed you must allow full internet access to your mail program. If you have a third party firewall installed disable the Windows XP Firewall (If using XP).
Instructions on how to configure your firewall are in your firewall's documentation. You can also contact your firewall manufacturer's technical support.
Anti virus software
These programs sit between your mail program and our mail servers scanning mail as it enters and leaves your computer. Email scanning slows down Sending and Receiving, sometimes enough that Outlook Express times out. Messages with numerous or large attachments are commonly affected.
A simple fix is to disable scanning of outgoing messages. As long as you keep your virus definitions up to date and set to scan files as they are created or downloaded, your system is still fully protected.
Below are instructions for the most common anti virus packages.
|
| Norton Anti virus |
|
To turn off email scanning
- Exit any email programs that are running.
- Start Norton Anti Virus.
If Norton Anti Virus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
- Click Options .
- If you see a menu, click Norton Anti Virus.
- In the left pane, click Email .
- In the right pane, uncheck Scan incoming Email and Scan outgoing Email .
- Click OK .
- If you are running Norton Anti Virus 2005, then in the Protection Alert dialog box, on the drop-down menu, click Permanently , and then click OK .
- Exit Norton Anti Virus.
To turn email scanning back on
- Exit any email programs that are running.
- Start Norton Anti Virus.
If Norton Anti Virus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
- Click Options .
- If you see a menu, click Norton Anti Virus.
- In the left pane, click Email .
- In the right pane, check Scan incoming Email and Scan outgoing Email .
- Click OK .
- Close Norton Anti Virus.
|
| AVG |
|
To turn off email scanning
- Exit any email programs that are running.
- Start the AVG control center.
- Click on the Email Scanner element and select 'Properties' from the bottom panel in the control center.
- Click 'Disable Plugin'
- Click Ok.
- Close the control center.
To turn off email scanning back on
- Exit any email programs that are running.
- Start the AVG control center .
- Click on the Email Scanner element and select 'Activate' from the bottom panel in the control center.
- Close the control center.
|
| Vet |
|
To turn off email scanning
- Exit any email programs that are running.
- Start VET.
- Select 'Otions' from the top tool menu and click 'Resident Protection' .
- Remove the tick from the box next to 'Enable resident email monitor (e-mail protection).
- Click Ok.
- Close Vet.
To turn off email scanning back on
- Exit any email programs that are running.
- Start VET.
- Select 'Options' from the top tool menu and click 'Resident Protection' .
- Tick the box next to 'Enable resident email monitor (e-mail protection).
- Click OK.
- Close Vet.
|
|
