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Wireless Frequently Asked Questions
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- What parts of my Linknet Wireless Connection are supported.
- What are the first steps to take if the connection is not working
- How to restart your wireless internet connection.
- What to do if rebooting my system did not work?
- How to setup a wireless network
- How do I secure my wireless network?
- How to join a wireless network
- I can not remember my wireless network password, can you email it to me?
- Where can I get further help with my wireless network?
- How can I check that my Wireless connection is working at the right speed?
- What are drop outs and what can I do if I experience them?
- What do I do if the equipment is damaged or broken?
- Does Linknet support my voip connection ?
- What do I do if I need Port Forwarding?
- Terms and conditions of our Wireless service?
- What parts of my Linknet wireless connection are supported
To understand what parts of your Linknet wireless connection are supported by our staff please Click Here
- What are the first steps to take if the connection is not working?
If you find that your internet connection is not working, it is best to first restart your computer and then check to make sure all cables that are plugged into the router
are firmly secured in
. 
- How to restart your wireless internet connection
To restart your wireless connection simply unplug the power supplies for both the Subscriber Module and the wireless router.
They should look similar to those pictured below.
 
Once taken out, replug them into the electrical outlet and then retry your connection to the internet after they have both fully repowered
which takes a few moments.
- What to do if rebooting my system did not work?
If rebooting the system did not work, please contact our support staff on (02)66843345
- How to setup a wireless network
To setup a Wireless network please follow the instructions located Here if you have a Netgear router
or Here if you have a Linksys router.
- How do I secure my wireless network?
To secure the wireless network you have just setup please follow the instructions located Here if you have a Netgear router,
Or Here if you have a Linksys router.
- How do I join a wireless network?
To Join to the wireless network that you have setup please follow our guide Here. If you work on a Windows XP computer,
Otherwise if you are using Mac OS X follow our guide Here
- I can not remember my wireless network password, can you
email it to me?
If you have forgotten your wireless password, please call our support staff on (02) 6684 3345
as we do not send passwords via email as it is an unprotected service.
Please note that if you do call requiring a password you must be the
account holder otherwise
we will not reveal the network password to you for security reasons.
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Where can I get further help with my wireless network?
If your wireless network is supplied by a Netgear router, please follow the instructions located Here
or If you wireless network is supplied by a Linksys Router, Please follow the instructions located Here
- How can I check that my wireless connection is working at the right speed?
To check the speed of your connection, please use our Wireless connection tester located Here
or if you prefer use the popular Speedtest.net located Here
- What are drop outs and what can I do if I experience them?
Drop outs are minor interruptions in your internet service which can be caused by power failer, loss of signal,
damage to cabling etc. If the problem is a rare occurance simply follow the reboot procedure listed on this page
If the problem occurs frequently then please contact our support staff on (02)6684 3345
- What do I do if the equipment is damaged or broken?
If you are able to see physical damage to the antenna, module or cabling please contact our support staff
on (02) 6684 3345.
please note that there may be a charge for replacement of the affected equipment.
In this regard,
we recommend purchasing our yearly insurance plan, which covers all equipment replacement for $55 p.a otherwise our equipment
is able to be claimed
on house and contents insurance.
- Does Linknet support my voip connection?
Linknet does not support your voip service, if your experiencing problems with your voip service and your internet connection is functioning then please contact your voip provider
- What do I do if I need Port Forwarding?
If you are aware of the ports you need forwarded please contact the Linknet
support team on (02) 6684 3345
- Terms and conditions of our Wireless service?
To view our terms and conditions please visit our page online terms and condtions page Here
Our Support Staff can be contacted on (02)6684 3345 or via email at support@linknet.com.au
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