It is not uncommon to experience initial problems accessing secure sites such as Netbanking, share trading or shopping sites. Often, you need to have your browser set up in a certain way for them work. The first thing that you should do is make sure that your proxies are turned off.

If you can not find the options detailed there, or they are set correctly and it still is not working, you should also make sure that you are using the latest version of your browser.

• For Internet Explorer, the current version is v7.0 . Go to Windows Update at: http://windowsupdate.microsoft.com/ to download and install it. While you are there, make sure that you have all of the Critical Updates installed, as well as the 128-bit encryption update.
  
  
• Firefox users should make sure that they are using the latest release. This is currently v2.0.0.x and can be downloaded from Here.

If it is still not working, make sure that all the security options are enabled. To do this:

• For Internet Explorer, go to the Tools menu and choose Internet Options. Click on the Security tab, then click on the Internet icon in the top box. Click the Default Level button. Then click on the Advanced tab, and under the Security section down the bottom, make sure that Use SSL 2.0, Use SSL 3.0 and Use TLS 1.0 are all ticked.
  
  
• For Firefox, go to the Tools menu and choose Options.Click on Advanced, then click on encryption and select both protocols listed.

If after all that you are still having problems, check with the help files or the support team for the site, as they might have certain requirements for use of the site (for example, if the site only supports TLS encryption,

If you are still not having any luck, please email Support at support@linknet.com.au. Please include a description of exactly what is happening, including any error messages you receive.