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Email Frequently Asked Questions
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- How can I get another email address on
my account?
- How can I change my password?
- I can not remember my password, can you
email it to me?
- How do I contact tech support if I have
a problem?
- When I send an email, my address is
wrong, or I need to change it. How can I do this?
- How can I get another email address
on my account?
You have two options. You may have an email alias, which
is another email address directed to your current mailbox.
These are free. All email directed to the alias will be
downloaded with your normal mail. If you decide you want
an alias, just email support@linknet.com.au with at least
three preferences and we will set up the first available.
The other option is to have an additional email box. The
advantage of this is that all mail to the new address
is kept separate from your existing address, and is accessible
with its own username and password. You can ring our office
on (02) 6684 3345 during business hours or or email support@linknet.com.au to have another
email box set up.
- How can I change my password?
You can ring our office on (02) 6684 3345 during business
hours to change your password.
- I can not remember my password, can
you email it to me?
Unfortunately, we do not email passwords, as email is
insecure. You may ring our office on (02) 6684 3345 during
business hours to obtain your password. Office hours are
9am - 9pm Monday - Friday and 9am - 5pm Saturdays. Please
note that we cannot provide the password to anyone but
the account holder, or someone that has been authorised
by the account holder.
- How do I contact tech support
if I have a problem?
If possible email support at support@linknet.com.au.
All emails are answered within 1 business day, however
most are resolved within a few hours. If you cannot email
us, or you would prefer to speak to someone about your
problem, you may contact us via telephone on (02) 6684
3345. Phone support is available between 9am and 9pm weekdays,
and 10am and 5pm Saturdays. Most calls are answered immediately.
Please note that support is not open on Sundays or public
holidays. Also note that support is able to assist with
most account enquiries or billing problems.
- When I send an email, my address
is wrong, or I need to change it. How can I do this?
If you are using Outlook Express or Outlook 2000, follow
these steps:
- Go to the Tools menu and click on Accounts
- Click on the Mail tab
- Double-click on your account (usually pop.linknet...)
- Change the Email field to your email address
- Click OK, then click Close
If you are not using OE or Outlook 2000, see the Email section
of our Online Help for
instructions._
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